Front desk receptionist

Front Desk / Dental Receptionist – Job Description Position Summary The Front Desk Receptionist is the first point of contact for patients and plays a key role in delivering excellent patient care. This position is responsible for managing appointments, handling patient inquiries, processing insurance information, and ensuring smooth day-to-day front office operations. Key Responsibilities • Greet patients warmly and professionally in person and over the phone • Schedule, confirm, and manage patient appointments • Verify patient information, eligibility, and insurance coverage • Submit dental insurance claims and follow up on outstanding claims • Collect payments, process billing, and handle accounts receivable • Maintain accurate and up-to-date patient records • Communicate treatment plans and financial arrangements clearly to patients • Coordinate with dentists, hygienists, and clinical staff to ensure efficient patient flow • Maintain a clean, organized, and welcoming front office area • Handle patient concerns and inquiries with professionalism and empathy Qualifications & Skills • Previous experience in a dental office or medical reception role preferred • Knowledge of dental terminology and insurance (CDCP, private insurance, etc.) an asset • Strong communication and customer service skills • Proficiency with dental software (e.g., Dentrix, Tracker, AbelDent, or similar) • Excellent organizational and multitasking abilities • Ability to maintain patient confidentiality and professionalism at all times Work Environment • Fast-paced dental clinic setting • Requires sitting, standing, and interacting with patients throughout the day